SAM ADAMS DESIGN LLC / PURCHASE INFORMATION
Returns and refunds
Start with the actual purchase
A saved request is not a paid order, so submitting or abandoning a request does not create a payment to refund. For goods already purchased, include the purchase or request reference and the affected card or print name. Explain whether the issue concerns damage, incorrect goods or a change of mind.
Report a problem clearly
Describe the condition and when you noticed it. Keep the paper goods, protective packaging and any delivery information while the issue is discussed. Useful photos can show a bent corner, damaged fold or wrong artwork, but do not include unnecessary address or financial information.
Confirm return instructions first
Do not mail goods to the company address without agreed instructions. Ask for the authorized destination, packaging guidance and any reference to include. The published company address is not automatically a return warehouse, and this site does not issue return labels.
Care while awaiting instructions
Keep prints flat and cards protected where practical; avoid further moisture, marking or avoidable bending. Do not attempt a repair that could hide the original issue. Actual product care should follow the confirmed supplied guidance, not an unverified material assumption from a photograph.
Change-of-mind requests
Ask about the conditions applying to the actual purchase before paying, including any personalized or specially agreed goods. We do not invent a universal return window, free return service or eligibility promise. Applicable consumer protections remain relevant regardless of this request-only interface.
Incorrect or damaged items
If the supplied artwork or format differs from the agreement, identify the discrepancy precisely. A photograph illustrates design, not a stock guarantee, but that does not excuse ignoring an agreed purchase. Discuss a suitable remedy based on the actual issue and applicable obligations.
Return charges and refunds
Confirm responsibility for return shipping before sending goods. If a refund is agreed, clarify the amount, original payment method and expected processing arrangements directly. This website does not charge payments and cannot claim it has automatically processed a refund or cancelled a bank transaction.
Keeping a record
Retain correspondence, delivery evidence and the agreed remedy. If you need to add information, use the same reference so the discussion stays connected. Do not send payment-card details or passwords when requesting assistance.
Returns contact
Contact Sam Adams Design LLC at [email protected] or +1 (417) 761-9006. Company identifier 20261861661; company address: 2600 Lawrence St Unit 2066, Denver, CO 80205, US. Arrange visits or mailed returns first.